IT Job Roles

IT Support / Help Desk

IT Intern
Learns basic IT support, hardware, software and troubleshooting.

Learns basic IT support, hardware, software and troubleshooting.
IT Trainee
Provides basic technical support under senior engineers.

Provides basic technical support under senior engineers.
IT Support Engineer L1
Handles basic user issues, tickets, hardware and software problems.

Handles basic user issues, tickets, hardware and software problems.
IT Support Engineer L2
Resolves advanced desktop, application and connectivity issues.

Resolves advanced desktop, application and connectivity issues.
IT Support Engineer L3
Handles complex technical issues and escalations.

Handles complex technical issues and escalations.
Desktop Support Engineer
Supports laptops, desktops, printers, applications and users.

Supports laptops, desktops, printers, applications and users.
Service Desk Analyst
Monitors and resolves user incidents through the IT ticketing system.

Monitors and resolves user incidents through the IT ticketing system.
Technical Support Engineer
Troubleshoots technical issues related to IT products and services.

Troubleshoots technical issues related to IT products and services.
IT Infrastructure Engineer
Supports servers, networks, systems and infrastructure services.

Supports servers, networks, systems and infrastructure services.
IT Support Specialist
Provides specialized technical support for enterprise users.

Provides specialized technical support for enterprise users.

Network

Network Trainee
Learns networking fundamentals, devices and troubleshooting.

Learns networking fundamentals, devices and troubleshooting.
Junior Network Engineer
Supports basic network configuration and troubleshooting.

Supports basic network configuration and troubleshooting.
Associate Network Engineer
Assists with network operations, configuration and monitoring.

Assists with network operations, configuration and monitoring.
Network Engineer L1
Handles basic LAN, WAN, VLAN and connectivity issues.

Handles basic LAN, WAN, VLAN and connectivity issues.
Network Engineer L2
Troubleshoots routing, switching, VPN and network performance issues.

Troubleshoots routing, switching, VPN and network performance issues.
Network Engineer L3
Handles complex routing, switching and enterprise network problems.

Handles complex routing, switching and enterprise network problems.
Senior Network Engineer
Designs, manages and troubleshoots enterprise networks.

Designs, manages and troubleshoots enterprise networks.
Network Administrator
Maintains switches, routers, firewalls and network services.

Maintains switches, routers, firewalls and network services.
NOC Engineer
Monitors network infrastructure and responds to network alerts.

Monitors network infrastructure and responds to network alerts.
WAN Engineer
Manages enterprise WAN, MPLS, SD-WAN and ISP connectivity.

Manages enterprise WAN, MPLS, SD-WAN and ISP connectivity.
LAN Engineer
Manages LAN switching, VLANs, STP and campus networks.

Manages LAN switching, VLANs, STP and campus networks.
Wireless Network Engineer
Designs and supports Wi-Fi, controllers and wireless infrastructure.

Designs and supports Wi-Fi, controllers and wireless infrastructure.
Data Center Network Engineer
Manages high-performance data center networks and connectivity.

Manages high-performance data center networks and connectivity.
Network Security Engineer
Secures network infrastructure using firewalls, VPN and security controls.

Secures network infrastructure using firewalls, VPN and security controls.
SD-WAN Engineer
Deploys and manages software-defined WAN infrastructure.

Deploys and manages software-defined WAN infrastructure.
Network Automation Engineer
Automates network configuration and operations using scripts and tools.

Automates network configuration and operations using scripts and tools.
Network SME
Provides expert-level support for complex network technologies.

Provides expert-level support for complex network technologies.
Network Consultant
Advises organizations on network design and technology solutions.

Advises organizations on network design and technology solutions.
Network Architect
Designs enterprise-level network architecture and standards.

Designs enterprise-level network architecture and standards.
Network Manager
Manages network teams, infrastructure and operations.

Manages network teams, infrastructure and operations.

System Administration

System Administrator
Maintains servers, operating systems and infrastructure services.

Maintains servers, operating systems and infrastructure services.
Junior System Administrator
Performs basic server administration and troubleshooting.

Performs basic server administration and troubleshooting.
Windows Administrator
Manages Windows servers, Active Directory and Microsoft services.

Manages Windows servers, Active Directory and Microsoft services.
Linux Administrator
Manages Linux servers, services, users and system security.

Manages Linux servers, services, users and system security.
Unix Administrator
Maintains Unix-based enterprise systems and applications.

Maintains Unix-based enterprise systems and applications.
Server Administrator
Manages physical and virtual servers and operating systems.

Manages physical and virtual servers and operating systems.
Active Directory Administrator
Manages users, groups, policies and domain services.

Manages users, groups, policies and domain services.
Microsoft 365 Administrator
Manages Microsoft 365 users, services and security settings.

Manages Microsoft 365 users, services and security settings.
VMware Administrator
Manages VMware ESXi, vCenter and virtual machines.

Manages VMware ESXi, vCenter and virtual machines.
Virtualization Engineer
Designs and manages virtualized infrastructure environments.

Designs and manages virtualized infrastructure environments.
Storage Administrator
Manages enterprise storage, SAN and NAS infrastructure.

Manages enterprise storage, SAN and NAS infrastructure.
Backup Administrator
Manages backup systems and disaster recovery operations.

Manages backup systems and disaster recovery operations.
Endpoint Administrator
Manages enterprise computers, policies and endpoint software.

Manages enterprise computers, policies and endpoint software.
Infrastructure Engineer
Supports servers, storage, virtualization and infrastructure services.

Supports servers, storage, virtualization and infrastructure services.
System Engineer
Designs, manages and troubleshoots enterprise systems.

Designs, manages and troubleshoots enterprise systems.
System Architect
Designs enterprise server and infrastructure architecture.

Designs enterprise server and infrastructure architecture.

Cyber Security

SOC Analyst L1
Monitors security alerts and performs initial investigation.

Monitors security alerts and performs initial investigation.
SOC Analyst L2
Investigates security incidents and performs advanced analysis.

Investigates security incidents and performs advanced analysis.
SOC Analyst L3
Handles complex incidents, threat hunting and escalations.

Handles complex incidents, threat hunting and escalations.
Security Analyst
Monitors, investigates and responds to cybersecurity threats.

Monitors, investigates and responds to cybersecurity threats.
Security Engineer
Implements and maintains enterprise security technologies.

Implements and maintains enterprise security technologies.
Cyber Security Engineer
Protects IT infrastructure from cyber threats and attacks.

Protects IT infrastructure from cyber threats and attacks.
Network Security Engineer
Secures network infrastructure using firewalls, VPN and security controls.

Secures network infrastructure using firewalls, VPN and security controls.
Cloud Security Engineer
Protects cloud infrastructure, workloads and cloud identities.

Protects cloud infrastructure, workloads and cloud identities.
Application Security Engineer
Identifies and mitigates security vulnerabilities in applications.

Identifies and mitigates security vulnerabilities in applications.
Security Operations Engineer
Maintains SOC tools, SIEM and security monitoring infrastructure.

Maintains SOC tools, SIEM and security monitoring infrastructure.
SIEM Engineer
Deploys and manages SIEM platforms and security log collection.

Deploys and manages SIEM platforms and security log collection.
Incident Response Analyst
Investigates and responds to cybersecurity incidents.

Investigates and responds to cybersecurity incidents.
Threat Analyst
Analyzes cyber threats, indicators and attacker behavior.

Analyzes cyber threats, indicators and attacker behavior.
Threat Hunter
Proactively searches networks for hidden security threats.

Proactively searches networks for hidden security threats.
Vulnerability Analyst
Identifies, assesses and tracks security vulnerabilities.

Identifies, assesses and tracks security vulnerabilities.
Penetration Tester
Performs authorized security testing to identify vulnerabilities.

Performs authorized security testing to identify vulnerabilities.
Ethical Hacker
Tests systems and networks for security weaknesses.

Tests systems and networks for security weaknesses.
Red Team Engineer
Simulates real-world attacks to test security defenses.

Simulates real-world attacks to test security defenses.
Blue Team Engineer
Defends infrastructure against cyber attacks and threats.

Defends infrastructure against cyber attacks and threats.
IAM Engineer
Manages user identities, authentication and access control.

Manages user identities, authentication and access control.
PAM Engineer
Manages privileged accounts and administrative access.

Manages privileged accounts and administrative access.
GRC Analyst
Manages security governance, risk and compliance activities.

Manages security governance, risk and compliance activities.
Security Consultant
Advises organizations on cybersecurity solutions and strategy.

Advises organizations on cybersecurity solutions and strategy.
Security SME
Provides expert-level cybersecurity guidance and troubleshooting.

Provides expert-level cybersecurity guidance and troubleshooting.
Security Architect
Designs enterprise security architecture and controls.

Designs enterprise security architecture and controls.
Security Manager
Manages cybersecurity teams, operations and security programs.

Manages cybersecurity teams, operations and security programs.
CISO
Leads an organization's overall cybersecurity strategy and governance.

Leads an organization's overall cybersecurity strategy and governance.

Firewall / Network Security

Firewall Administrator
Manages firewall rules, policies, NAT and VPN configuration.

Manages firewall rules, policies, NAT and VPN configuration.
Firewall Engineer
Designs, configures and troubleshoots enterprise firewalls.

Designs, configures and troubleshoots enterprise firewalls.
VPN Engineer
Implements and troubleshoots site-to-site and remote-access VPNs.

Implements and troubleshoots site-to-site and remote-access VPNs.
Cisco Security Engineer
Manages Cisco security products and network security solutions.

Manages Cisco security products and network security solutions.
Fortinet Engineer
Configures and manages Fortinet firewall and security solutions.

Configures and manages Fortinet firewall and security solutions.
Palo Alto Engineer
Manages Palo Alto firewalls and advanced security policies.

Manages Palo Alto firewalls and advanced security policies.
Check Point Engineer
Manages Check Point firewall and security infrastructure.

Manages Check Point firewall and security infrastructure.
SASE Engineer
Implements secure access and networking using SASE technologies.

Implements secure access and networking using SASE technologies.
ZTNA Engineer
Implements Zero Trust Network Access solutions.

Implements Zero Trust Network Access solutions.
Firewall SME
Provides expert-level firewall architecture and troubleshooting.

Provides expert-level firewall architecture and troubleshooting.

Cloud

Cloud Trainee
Learns cloud infrastructure, services and administration.

Learns cloud infrastructure, services and administration.
Associate Cloud Engineer
Supports cloud resources and basic cloud operations.

Supports cloud resources and basic cloud operations.
Cloud Engineer
Designs, deploys and manages cloud infrastructure.

Designs, deploys and manages cloud infrastructure.
Senior Cloud Engineer
Handles complex cloud infrastructure and migration projects.

Handles complex cloud infrastructure and migration projects.
Cloud Administrator
Manages cloud resources, users, policies and services.

Manages cloud resources, users, policies and services.
AWS Engineer
Designs and manages infrastructure on Amazon Web Services.

Designs and manages infrastructure on Amazon Web Services.
Azure Engineer
Designs and manages Microsoft Azure infrastructure.

Designs and manages Microsoft Azure infrastructure.
GCP Engineer
Designs and manages Google Cloud infrastructure.

Designs and manages Google Cloud infrastructure.
Cloud Network Engineer
Designs and manages cloud networking, routing and connectivity.

Designs and manages cloud networking, routing and connectivity.
Cloud Security Engineer
Secures cloud infrastructure, identities and workloads.

Secures cloud infrastructure, identities and workloads.
Cloud DevOps Engineer
Automates cloud deployment and infrastructure operations.

Automates cloud deployment and infrastructure operations.
Cloud Consultant
Helps organizations design and implement cloud solutions.

Helps organizations design and implement cloud solutions.
Cloud SME
Provides expert-level cloud architecture and troubleshooting.

Provides expert-level cloud architecture and troubleshooting.
Cloud Architect
Designs scalable, secure and highly available cloud architecture.

Designs scalable, secure and highly available cloud architecture.
Cloud Manager
Manages cloud teams, infrastructure and cloud strategy.

Manages cloud teams, infrastructure and cloud strategy.

DevOps / DevSecOps

DevOps Trainee
Learns CI/CD, automation, containers and cloud technologies.

Learns CI/CD, automation, containers and cloud technologies.
Junior DevOps Engineer
Supports development and deployment automation.

Supports development and deployment automation.
DevOps Engineer
Builds CI/CD pipelines and automates infrastructure and deployments.

Builds CI/CD pipelines and automates infrastructure and deployments.
Senior DevOps Engineer
Designs and manages enterprise DevOps platforms.

Designs and manages enterprise DevOps platforms.
DevOps SME
Provides advanced expertise in DevOps technologies and practices.

Provides advanced expertise in DevOps technologies and practices.
DevOps Architect
Designs enterprise DevOps architecture and automation strategy.

Designs enterprise DevOps architecture and automation strategy.
DevSecOps Engineer
Integrates security into development and deployment pipelines.

Integrates security into development and deployment pipelines.
Platform Engineer
Builds and maintains internal developer platforms and infrastructure.

Builds and maintains internal developer platforms and infrastructure.
SRE
Improves reliability, availability and performance of IT services.

Improves reliability, availability and performance of IT services.
Automation Engineer
Automates repetitive infrastructure and operational tasks.

Automates repetitive infrastructure and operational tasks.
Kubernetes Engineer
Deploys and manages containerized applications using Kubernetes.

Deploys and manages containerized applications using Kubernetes.
Terraform Engineer
Automates infrastructure deployment using Infrastructure as Code.

Automates infrastructure deployment using Infrastructure as Code.
CI/CD Engineer
Builds and manages automated software delivery pipelines.

Builds and manages automated software delivery pipelines.

Data Center / Infrastructure

Data Center Technician
Performs physical installation, cabling and hardware support.

Performs physical installation, cabling and hardware support.
Data Center Engineer
Manages servers, networks and infrastructure in data centers.

Manages servers, networks and infrastructure in data centers.
Data Center Network Engineer
Manages data center routing, switching and connectivity.

Manages data center routing, switching and connectivity.
Data Center Administrator
Maintains data center systems and operational infrastructure.

Maintains data center systems and operational infrastructure.
Infrastructure Engineer
Manages enterprise servers, networks and infrastructure platforms.

Manages enterprise servers, networks and infrastructure platforms.
Infrastructure Operations Engineer
Monitors and maintains IT infrastructure services.

Monitors and maintains IT infrastructure services.
Data Center Operations Engineer
Ensures reliable day-to-day data center operations.

Ensures reliable day-to-day data center operations.
Infrastructure Manager
Manages infrastructure teams, systems and operations.

Manages infrastructure teams, systems and operations.
Infrastructure Architect
Designs enterprise infrastructure architecture and standards.

Designs enterprise infrastructure architecture and standards.

Database

Junior DBA
Performs basic database administration and monitoring.

Performs basic database administration and monitoring.
Database Administrator
Maintains database availability, performance and security.

Maintains database availability, performance and security.
SQL DBA
Manages Microsoft SQL Server databases and services.

Manages Microsoft SQL Server databases and services.
Oracle DBA
Administers Oracle databases and enterprise database systems.

Administers Oracle databases and enterprise database systems.
MySQL DBA
Manages MySQL databases, backup and performance.

Manages MySQL databases, backup and performance.
PostgreSQL DBA
Manages PostgreSQL databases and enterprise workloads.

Manages PostgreSQL databases and enterprise workloads.
Database Engineer
Designs, manages and optimizes database environments.

Designs, manages and optimizes database environments.
Database Security Engineer
Protects databases through access control and security mechanisms.

Protects databases through access control and security mechanisms.
Database Architect
Designs scalable and highly available database architecture.

Designs scalable and highly available database architecture.

Software / Application

Software Trainee
Learns programming, software development and testing.

Learns programming, software development and testing.
Junior Software Developer
Develops and maintains basic software applications.

Develops and maintains basic software applications.
Associate Software Engineer
Supports application development and maintenance.

Supports application development and maintenance.
Software Engineer
Designs, develops, tests and maintains software applications.

Designs, develops, tests and maintains software applications.
Senior Software Engineer
Develops complex applications and provides technical leadership.

Develops complex applications and provides technical leadership.
Software Architect
Designs application architecture and technical standards.

Designs application architecture and technical standards.
Application Support Engineer
Troubleshoots production application issues.

Troubleshoots production application issues.
Application Administrator
Manages application configuration, users and availability.

Manages application configuration, users and availability.
Production Support Engineer
Supports business applications in production environments.

Supports business applications in production environments.
Full Stack Developer
Develops both frontend and backend application components.

Develops both frontend and backend application components.
Backend Developer
Develops server-side applications, APIs and databases.

Develops server-side applications, APIs and databases.
Frontend Developer
Develops user interfaces and web applications.

Develops user interfaces and web applications.
API Developer
Designs and develops application programming interfaces.

Designs and develops application programming interfaces.

IT Operations

IT Operations Analyst
Monitors IT services and handles operational incidents.

Monitors IT services and handles operational incidents.
IT Operations Engineer
Maintains infrastructure and enterprise IT operations.

Maintains infrastructure and enterprise IT operations.
IT Operations Specialist
Provides specialized operational and technical support.

Provides specialized operational and technical support.
NOC Analyst
Monitors network and infrastructure alerts.

Monitors network and infrastructure alerts.
NOC Engineer
Troubleshoots network and infrastructure incidents.

Troubleshoots network and infrastructure incidents.
Operations Lead
Coordinates technical operations and support teams.

Coordinates technical operations and support teams.
IT Operations Manager
Manages enterprise IT operations and technical teams.

Manages enterprise IT operations and technical teams.

IT Project / Service Management

Project Coordinator
Supports project planning, documentation and coordination.

Supports project planning, documentation and coordination.
IT Project Coordinator
Coordinates technical project activities and schedules.

Coordinates technical project activities and schedules.
Associate Project Manager
Supports project planning, delivery and reporting.

Supports project planning, delivery and reporting.
IT Project Manager
Manages IT projects, budgets, timelines and resources.

Manages IT projects, budgets, timelines and resources.
Technical Project Manager
Manages technically complex IT projects and engineering teams.

Manages technically complex IT projects and engineering teams.
Senior Technical Project Manager
Leads large and complex technology projects.

Leads large and complex technology projects.
Technical Program Manager
Manages multiple related technical projects and programs.

Manages multiple related technical projects and programs.
Program Manager
Oversees multiple projects and business objectives.

Oversees multiple projects and business objectives.
Service Delivery Manager
Ensures IT services meet customer and SLA requirements.

Ensures IT services meet customer and SLA requirements.
Incident Manager
Coordinates resolution of major IT incidents.

Coordinates resolution of major IT incidents.
Problem Manager
Identifies root causes of recurring IT problems.

Identifies root causes of recurring IT problems.
Change Manager
Controls and coordinates IT infrastructure changes.

Controls and coordinates IT infrastructure changes.
Release Manager
Coordinates software and infrastructure releases.

Coordinates software and infrastructure releases.
IT Service Manager
Manages IT services, SLAs, processes and service quality.

Manages IT services, SLAs, processes and service quality.

Architecture / Consulting

Technical Consultant
Provides technical solutions and implementation guidance.

Provides technical solutions and implementation guidance.
Senior Technical Consultant
Leads complex technical implementations and solutions.

Leads complex technical implementations and solutions.
Solution Architect
Designs complete technical solutions for business requirements.

Designs complete technical solutions for business requirements.
Technical Architect
Defines technical architecture and implementation standards.

Defines technical architecture and implementation standards.
Network Architect
Designs enterprise network architecture.

Designs enterprise network architecture.
Security Architect
Designs enterprise cybersecurity architecture.

Designs enterprise cybersecurity architecture.
Cloud Architect
Designs secure, scalable cloud infrastructure.

Designs secure, scalable cloud infrastructure.
Infrastructure Architect
Designs enterprise infrastructure platforms.

Designs enterprise infrastructure platforms.
Enterprise Architect
Aligns IT architecture with overall business strategy.

Aligns IT architecture with overall business strategy.
Principal Architect
Provides high-level technical direction across the organization.

Provides high-level technical direction across the organization.

Management / Leadership

Technical Lead
Leads engineers and provides technical direction.

Leads engineers and provides technical direction.
Team Lead
Manages daily activities and performance of a technical team.

Manages daily activities and performance of a technical team.
Technical SME
Provides deep expertise in a specific technology.

Provides deep expertise in a specific technology.
IT Manager
Manages IT teams, infrastructure and operations.

Manages IT teams, infrastructure and operations.
Network Manager
Manages network infrastructure and network engineering teams.

Manages network infrastructure and network engineering teams.
Security Manager
Leads cybersecurity operations and security teams.

Leads cybersecurity operations and security teams.
Cloud Manager
Manages cloud infrastructure and cloud engineering teams.

Manages cloud infrastructure and cloud engineering teams.
Infrastructure Manager
Manages enterprise infrastructure and technical operations.

Manages enterprise infrastructure and technical operations.
IT Director
Provides strategic leadership for IT functions.

Provides strategic leadership for IT functions.
Head of IT
Leads the organization's overall IT operations and strategy.

Leads the organization's overall IT operations and strategy.
Head of Cyber Security
Leads the organization's cybersecurity function.

Leads the organization's cybersecurity function.
CISO
Responsible for enterprise cybersecurity strategy, risk and governance.

Responsible for enterprise cybersecurity strategy, risk and governance.
CIO
Leads overall information technology strategy and operations.

Leads overall information technology strategy and operations.
CTO
Leads technology strategy, innovation and technical direction.

Leads technology strategy, innovation and technical direction.

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Desktop Support Engineer

Gyanamguru Partner

Durg, Bhilai

Undisclosed

12th pass

Computer Hardware , Application support and troubleshooting, installation all software.